Colleen McMillar

A man reflects on his past mistakes and how a stylist's response changed his life.

If you haven’t been introduced yet, meet Bo-Linda, Archy, and Patty.

Hand & Stone Massage and Facial Spa franchisees share experience

Two decades ago, as Jim and Val McClure were operating a farm and raising a family in northeast Georgia, the world around them was rapidly changing.

You can’t escape it. If you’re like me, you’ve probably been bombarded with news about the latest breakthrough that’s supposedly going to change everything.

As the one-time fry cook was building a multi-unit franchising empire, Tony Lutfi imagined a future in which his three sons would one day carry on his legacy.

McDonald's environmental footprint was significant in the 1980s, but the company has since implemented sustainability measures to reduce waste and energy consumption.

It wasn’t that long ago that Pete Baldine would take the podium at a franchising conference, begin to talk about the importance of having an effective franchise resale program, and…

In this issue’s feature on unit-level analytics and data, Helen Bond looks at how brands are transforming raw numbers into practical guidance that helps operators improve performance, strengthen unit economics, and build more profitable businesses.

By a large margin, Google reviews overflow with praise for Handyman Connection of Phoenix.

When he opened a Papa Johns Pizza in East Liverpool, Ohio, in 2002, Nadeem Bajwa was determined to get it right.

For decades, franchising has been built on strong leadership, resilience, and the willingness to challenge convention.

Just before the onset of the Covid-19 pandemic, Jersey Mike’s Subs Founder and CEO Peter Cancro stood in front of a group of franchise owners and announced an aggressive plan…

As soon as AtWork COO Jason Leverant heard the idea, he knew franchisee Gregg Hassler was onto something—possibly something big.

When Rasheen Hartwell started taking his son to a Stretch Zone studio in Nashville, he was amazed by what he discovered.

Our editorial team is excited about what the future has to offer with this new partnership.

Mike Philip grew up in northwest Arkansas and worked in the real estate business there before opening four Einstein Bros.

Franchise Update magazine focuses on customer experience and cross-functional collaboration

Ginamarie Soto, owner of an Urban Air Adventure Park, uses her business to make a difference in her community.

Altitude Trampoline Parks hires employees with good communication skills, reliable transportation, and a willingness to be trained, with a focus on Gen Zers.

Not too long ago, Launch Family Entertainment found itself in full-on survival mode.

South Louisiana moves at its own rhythm with a tempo paced by seemingly never-ending revelry: Mardi Gras in late winter, crawfish boils and music festivals throughout the spring, Essence Festival…

The medical assistants who staff Any Lab Test Now’s 230 facilities throughout the country are essential to the company’s operations and success.

From airports to food trucks (and, it seems, just about everywhere in between), franchise brands are looking high and low to identify nontraditional locations that can carry out the brand’s promise.