Dennis Leskowski

Franchisees are overwhelmed with 42 metrics and need clarity on what to do next.

Franchise systems miss prospects' communication preferences, causing friction and slowing momentum.

Speed to lead has been a battle cry for franchise development teams.

Franchise software must adapt to the franchise model with multi-tenant architecture.

When do you not want artificial intelligence (AI)? When those integrated voice response systems—you know, “Press 1 for customer support,” “Press 2 to throw your phone against the wall”—appeared decades ago, I remember pe

In today's fast-paced world, juggling work, family, and endless to-do lists often leaves minimal time for thoughtful dinner plans.

Franchises must invest in IT R&D to avoid being left behind in AI adoption

Artificial intelligence (AI) took center stage at this year’s Franchise Customer Experience Conference (FCXC) in Atlanta.

Earlier this summer Goldfish Swim School took home one of Franchise Update's annual Franchise Innovation Awards for the Most Innovative Use of Data.

Goldfish Swim School has appointed a new Chief Technology Officer, bringing over 25 years of experience to the role.