John R. DiJulius III — page 2

Customer experience guru John DiJulius published a list of his top 10 blogs, podcasts, and videos of 2022.

Business leaders can create a customer experience theme for the new year to inspire team members and improve customer satisfaction.

Companies that prioritize customer experience outperform competitors and the stock market by significant margins, with a direct correlation between love, loyalty, and profitability.

Successful leaders help employees reach their full potential, with a study finding that employees who feel valued enjoy greater self-confidence and find it easier to handle tough situations.

The article discusses the challenges of attracting and retaining workers, particularly in the context of the pandemic and its impact on the labor market.

Nearly every industry is struggling with finding enough workers to run fully staffed.

The concept of Quiet Quitting has been spreading on social media, but it is not a story about a franchise system, a multi-location brand, or operator.

Marketing expert Seth Godin emphasizes the importance of saying "yes" to customers, rather than automatically saying "no".

While it seems no industry has dodged the Great Resignation, it is safe to say current companies that cannot function without onsite employees have been the most affected.

Research suggests that most people believe they are better-than-average listeners, but good listening skills are much more than being silent.

LinkedIn CEO Jeff Weiner emphasizes the importance of social skills in the job market.

Business leaders must balance technology advancements with human experiences to build customer loyalty and emotional connections.

Chick-fil-A's success can be attributed to its focus on customer experience and adaptability in the face of challenges.

A Zero Risk business is one that trains its employees to make it right when things go wrong.

You are the average of the 5 people you spend the most time with.

A consulting firm shared its approach to launching a successful customer service initiative that lasts.

A company that customers can’t live without is one that consistently delivers value and loyalty to its customers.

A leadership epiphany highlights the importance of surrounding oneself with positive influences in the workplace.

The Great Resignation era has led to a deterioration of customer service due to employee burnout, low morale, and high turnover.

Tie your employees’ job to the overall purpose to create a consistent customer experience.

Article discusses the importance of customer experience and service aptitude in a company.

Tips for training employees to deal with unruly customers, including focusing on building trust and relationships with team members.

The article discusses the importance of customer service and the roles of Chief Experience Officer (CXO) and Chief Customer Officer (COO) in businesses.

The Great Resignation is a mass, voluntary exodus from the workforce.