John Tschohl — page 3

Employees can learn valuable lessons from athletes, including the importance of commitment and perseverance.

A service leader must be relentless in serving customers, providing great customer service, and exceeding expectations.

Most bosses have been promoted to their positions without having any training in how to manage people, which is a roadblock to motivating and retaining employees.

Companies such as Amazon and Apple use customers' names to create a personal connection, but many businesses fail to do so due to fear or indifference.

A discussion on whether Covid has killed customer service, with a focus on the importance of delivering great customer service.

Amazon and other companies prioritize customer service and have seen financial benefits as a result.

Never has speed been more important to your customers—and to people in general—than it is today.

Jeff Bezos built Amazon with a relentless service culture plan.

The article discusses the importance of training employees on customer service.

Empowerment is a powerful tool for driving business growth, but it requires trust and support from executives and managers to implement effectively.

Ari Stern serves as a highly skilled attorney at Ruberto, Israel & Weiner, a well-established business law firm.

Companies want employees who are indispensable and extraordinary, and can drive the business and become more than they ever thought they could be.

The article discusses the importance of service recovery and empowerment in customer service, using examples from Federal Express and other firms.

Business owners and employees alike face special challenges when it comes to dealing with customers who are unhappy with your service, your products, your lack of attention, or a myriad of other things.

A business owner shared 9 steps to retaining employees during the labor shortage.

Using a customer's name can elevate the customer experience and generate a positive reaction.

Businesses should assemble a team of employees who are committed to winning and provide customer service, like a dogsled team pulling a sled.

John Tschohl discussed the importance of customer service and providing a relentless approach to serving customers.

Never has customer service been as critical as it is today, and businesses can create a service culture by following 9 principles.

Managers can motivate and coach employees for success in today's job market by recognizing and celebrating their achievements.

Businesses can succeed during a crisis by remaining positive, motivated, and able to adapt to changing circumstances.

Employees are driven by recognition and need to feel valued and appreciated.

The article discusses service recovery, empowering employees to handle service failures and screw-ups, and delighting irate or upset customers.

Remembering customers' names can be a stealth approach to keeping customers and stealing customers from competitors.