Kerry Pipes — page 2

For decades, franchising has been built on strong leadership, resilience, and the willingness to challenge convention.

Name: Jerry Pugh Title: CEO Company: Workout Anytime Units: More than 190 Age: 54 Years in Franchising: 8 Years in Current Position: Since 2024

Name: Teresa Johnson Title: CEO Company: Color Me Mine Units/Brands: 130-plus Age: 59 Years in franchising: 15 Years in current position: 4

Take 5 Oil Change CMO Doug Zarkin has over two decades of retail marketing experience

At the 2025 FLDC, artificial intelligence (AI) once again took center stage.

Making the leap from franchise development to the C-suite was the focus of a session at the 2025 FLDC.

The 2025 Franchise Leadership & Development Conference (FLDC) returned to Atlanta’s InterContinental Buckhead in mid-October.

For the Q4 issue of Franchise Update magazine, we dove headfirst into franchise development, the lifeblood of franchising.

When franchisees from across the country gathered in Washington, D.C., for the 2025 IFA Advocacy Summit in mid-September, there was a mood of determination buoyed by optimism.

Franchise leaders attend IFA's 2025 Advocacy Summit in Washington, D.C.

Mega home services platform brand Neighborly operates 19 brands across North America, working with thousands of franchise locations that serve millions of customers.

At the Franchise Leadership & Development Conference in Atlanta in October, artificial intelligence (AI) was once again front and center.

Making the move from the franchise development department to the C-suite was the focus of an engaging general session at the 2025 Franchise Leadership & Development Conference (FLDC) in Atlanta.

At the 2025 Franchise Customer Experience Conference (FCXC) in Atlanta, the breakout session “Mastering the Art of Connection in Franchise Brand Experiences” addressed a central challenge for franchise brands: balancing

Franchise CEOs and leaders gathered at the Franchise Customer Experience Conference (FCXC) for the “CEO Summit: The Future of Loyalty–Innovating for Sustained Business Excellence,” which brought together visionaries to s

Franchise marketing leaders gathered in June at the InterContinental Buckhead hotel near Atlanta for the annual Franchise Customer Experience Conference (FCXC) hosted by Franchise Update Media and the International Franchise Association.

More than 400 franchisees, franchisors, and suppliers gathered in Washington, D.C., for the International Franchise Association's (IFA) 2025 Advocacy Summit last week, and the buzz was electric.

Donatos Pizza CEO Kevin King shares his vision for growth

Our editorial team is excited about what the future has to offer with this new partnership.

At the 2025 Franchise Customer Experience Conference (FCXC) in Atlanta, the breakout session “Mastering the Art of Connection in Franchise Brand Experiences” addressed a central challenge for franchise brands: balancing

Pat O’Toole is a seasoned marketing executive with experience across consumer products, QSR, and global markets.

This exclusive, two-hour session brought together visionaries from across several different franchise sectors to share how innovation, technology, and a redefined approach to franchisee and customer engagement are fueling the next wave of sustainable growth.

Name: Daryl Hurst Title: President & Chief Operating Officer Company: Sola Salons Units: 737 Age: 44 Years in franchising: 13 Years in current position: 7 months

Josh D’Agostino has spent nearly two decades in the $400 billion automotive parts industry with the past nine years immersed in the franchise world.