How Starbucks improved service and turned its sales around
Starbucks improves service and sales with Green Apron Service Model
· Restaurant Business· October 19, 2026
Person
Laxman Narasimhan
Laxman Narasimhan is a person in Burnaze's franchise knowledge graph, mentioned since 2023. 4 stories link here, each summarized from the original publisher.
A look at 2 years of massive changes at Starbucks
Starbucks CEO Brian Niccol has led changes over two years
· Restaurant Business· September 10, 2026
Customers are coming back to Starbucks
When Brian Niccol took over as CEO of Starbucks in 2024, he labeled his comeback plan “Back to Starbucks,” embarking on a months-long strategy to pull the company out of a brutal slump largely by focusing on the chain’s in-store service quality.
· Restaurant Business· April 29, 2026
Are You Experienced? CEOs on the front line
Article discusses the importance of CEOs experiencing their customer experience firsthand.
· Franchising.com· October 7, 2023