M. Scott Morris — page 3

Entrepreneur Saber Ammori signed a 70-unit development agreement with Club Pilates.

A study found that over 90% of customer reviews mentioning AI services expressed negative experiences.

Multi-unit franchisees looking to improve profitability need to stop treating their P&L as a report card and start reading it like a story.

Tyson Adams has opened Konala's first Utah location, converting a former Arby's near Brigham Young University into the healthy fast-food concept's newest restaurant.

HTeaO franchise partners Alex Dinkins, Jared North, Drink Tea Holdco, and Pharmtea Piedmont have expanded their footprint in Oklahoma with the opening of a third location serving the growing communities of Piedmont, Yukon, and northwest Oklahoma City.

Fast food costs rose 60% in a decade, affecting budgets.

In Handyman Connection offices across North America, a poster hanging on the wall outlines the brand’s purpose, vision, strategy, and core values.

Steve Estepp, founder of Estepp Energy and Coffee Dudes, signed a 7-unit license agreement to develop PJ's Coffee of New Orleans throughout convenience stores in Central Kentucky.

Sid Kapur, a veteran operator, plans to open his 14 th Wetzels Pretzels at a Walmart in West Palm Beach, Florida.

Brittany Hodak delivers a keynote address at the 2026 MUFC, emphasizing the importance of customer experience in business.

Najib and Walid Haidar, a father-son team, signed a six-unit franchise agreement with Swig to bring the soda concept to South Texas.

Aligned Fitness Holdings acquired six high-performing Club Pilates studios in central New Jersey, expanding the company's national footprint.

Seasoned entrepreneur Manny Saldivar and his business partners, Carlos and Yazmin Hinojosa, signed a multi-unit development agreement to bring four Smalls Sliders locations to the Rio Grande Valley in Texas.

At the 2026 Multi-Unit Franchising Conference in Las Vegas, Multi-Unit Franchisee magazine recognized this year’s MVP Award winners, operators who continue to raise the bar across the franchise landscape.

EOS Ventures opens third Another Broken Egg Cafe in Virginia.

Harris family opens third Smokey Mo's BBQ location in Texas

In this issue’s feature on unit-level analytics and data, Helen Bond looks at how brands are transforming raw numbers into practical guidance that helps operators improve performance, strengthen unit economics, and build more profitable businesses.

Vermont leads mortgage delinquency increase, with a surge in delinquent mortgages in the state compared to the previous quarter.

Darin and Lyndsey Melvin open ninth Chicken Salad Chick location.

LV Foodservice Concepts, a convenience store and travel plaza operator, recently opened its third Checkers & Rally's unit as part of a multi-unit agreement.

Puget Collision Group acquired six Fix Auto USA locations from longtime franchisee Richard Fish, expanding the collision repair group to 72 stores.

Franchise veteran David Plait and his management team look for ways to pull young team members out of their smartphones and into the world at large.

James Laskaris, his brother Spiro Laskaris, and business partner Stephen Attard have signed a 25-unit deal to expand Swig, the beverage brand, across Southern Florida, including Port St.

73% of businesses report being affected by tariffs, with 66% citing higher supply costs and 40% raising prices as a result.