Newsweek Ranks Best Restaurants For Customer Service

According to an article in Newsweek , the publication sought to “ recognize a more personal factor in business success: the ways in which many companies nurture their relationships with consumers.” Newsweek partnered with the global research firm Statista to “analyze data across 141 retail categories,” according to the article, including “catering, restaurants and leisure.”

Some noteworthy call outs from the subcategories: Cracker Barrel was the top spot in “casual dining restaurant chains” with a customer service score of 9.01 out of 10; Firehouse Subs topped “fast casual” at 8.75; and Papa Murphy’s reigned in the “pizza chain” arena at 8.63, according to the article. The overall highest score went to Chick-fil-A at 9.11, according to the article.

Katie LaTour is a staff writer for 1851 Franchise and Estatenvy. She has experience in copywriting, editing and translation, and has written content for brands including Coca-Cola, Ivivva and Ray Ban's. She holds a Master of Arts in Writing and Publishing from DePaul University and a B.A. in English and Spanish from the University of Dayton. Presently, Katie is working on a poetry collection and building a platform for Chicago creative professionals to share best practices.