Operations

How To Keep Employees & Customers Coming Back!

How to Keep Employees & Customers Coming Back discusses the importance of customer and employee appreciation, with small gestures of kindness and appreciation being exceedingly rare.

Read the original at 1851 Franchise
How To Keep Employees & Customers Coming Back!

TL;DR

Gallup research shows that only one in three employees strongly agree they received recognition or praise for doing good work during the past week, making them twice as likely to leave within the next year. Small gestures of kindness and appreciation are exceedingly rare.

According to research from Gallup, only one in three employees strongly agree they received recognition or praise for doing good work during the past week.

This is significant because employees who feel underappreciated are twice as likely to leave within the next year.

The truth is, small gestures of kindness and appreciation are exceedingly rare.

A genuine thank you is a great start. No grandiose gestures required.

In this story

This story was originally published in 1851 Franchise on January 6, 2021. Burnaze summarizes and links to the original reporting.

Read the full story at 1851 Franchise

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