Dream Vacations Marks Return of In-Person Training for New Travel Agency Franchise Owners

Fort Lauderdale, Fla. - The Learning Center inside the Dream Vacations’ corporate headquarters was abuzz with activity when an in-person new travel agent training class occurred for the first time in more than 18 months.

“The safety of our travel agency franchise owners and our corporate team is our top priority which is why we have gradually been bringing back in-person training events adhering to safety protocols, with one in-person training event per quarter in 2021,” said Charity Santiago, director of training. “This year’s in-person training events will culminate with our annual National Conference aboard Celebrity Apex for a weeklong cruise filled with networking opportunities, interactive workshops and informational general sessions.”

The in-depth weeklong training featured workshops including sales and marketing seminars; virtual product briefings by major cruise lines; and hands-on computer systems orientation introducing new agents to CruiseControl, the company’s proprietary customer relationship manager, sales reporting and reservation system.

“I came home from in-person training with a wealth of information to begin this new chapter in my life,” said Geisha Cumberbatch, new Dream Vacations franchise owner and vacation specialist from Manassas Park, Va. “I am looking forward to attending National Conference aboard Celebrity Apex next month where I will have the opportunity to meet other Dream Vacations’ franchise owners and members of the corporate headquarters team, as well as attend workshops and general sessions.”