TL;DR
Jersey Mike's has surpassed Chick-fil-A in customer satisfaction, scoring 84 points in the American Customer Satisfaction Index, ending Chick-fil-A's 11-year streak. Jersey Mike's achieved this while expanding and preparing for a $12 billion IPO.
The New Jersey sandwich chain edged Chick-fil-A by a single point, ending an 11-year reign just as it races toward a $12 billion IPO.
There’s a new customer satisfaction champion in town. For 11 straight years, Chick-fil-A held the top spot. Then a sandwich shop from the Jersey Shore walked in and took the crown.
Jersey Mike’s debuted at No. 1 in the American Customer Satisfaction Index 2026 rankings with a score of 84 out of 100, nudging out Chick-fil-A’s 83 by a single point. Customers gave Jersey Mike’s high marks for freshness, variety and value, while adding 238 locations last year and racking up $4.2 billion in sales.
The win comes at a big moment for the brand. Jersey Mike’s was sold to Blackstone for around $8 billion in 2024 and has since filed to go public, chasing a valuation north of $12 billion. CEO Charlie Morrison said he thinks the chain could eventually double its 3,200 US locations. Not bad for a company built on hand-sliced subs and a topping order called “Mike’s Way.”
In this story
This story was originally published by Jonathan Small in Entrepreneur Franchise on June 22, 2026. Burnaze summarizes and links to the original reporting.
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