What are the Risks of Passive Franchise Ownership?
An analysis of the shift toward passive ownership models warns of potential risks to customer experience and operational quality in franchised businesses.
· Franchise Wire· August 29, 2026
Regulator
American Customer Satisfaction Index
American Customer Satisfaction Index is a regulator in Burnaze's franchise knowledge graph, mentioned since 2019. 7 stories link here, each summarized from the original publisher.
Full-service restaurants are winning the customer satisfaction battle
American Customer Satisfaction Index data shows Texas Roadhouse and LongHorn Steakhouse leading the casual dining sector as metrics for order accuracy and waitstaff helpfulness improve.
· Restaurant Dive· June 24, 2026
Jersey Mike’s Tops Chick-fil-A in 2026 ACSI Rankings
According to the 2026 American Customer Satisfaction Index (ACSI), Jersey Mike’s has overtaken Chick-fil-A as the highest-rated major quick-service restaurant (QSR) brand in customer satisfaction, ending Chick-fil-A’s 11-year streak at the top.
· 1851 Franchise· June 23, 2026
Operators Need to Focus on the Fundamentals
A recent ACSI study highlights how rising menu prices are driving QSR diners toward convenience stores and supermarkets, forcing operators to refocus on perceived value.
· Modern Restaurant Management· June 23, 2026
For 11 Years Chick-fil-A Ruled the Roost In Customer Satisfaction. Jersey Mike’s Just Dethroned It.
Jersey Mike’s has ended Chick-fil-A’s 11-year streak at the top of the American Customer Satisfaction Index, scoring a record-breaking 84 points.
· Entrepreneur Franchise· June 22, 2026
QSR satisfaction is steady, but Jersey Mike’s is the new king
The sandwich chain ended Chick-fil-A’s 11-year streak at the top of the American Customer Satisfaction Index as the brand prepares for a potential public debut.
· Restaurant Dive· June 22, 2026
Chick-fil-A Leads in Customer Satisfaction by Wide Margin
Chick-fil-A leads in customer satisfaction among quick service restaurants, according to the American Customer Satisfaction Index report.
· 1851 Franchise· June 25, 2019