TL;DR
Buffalo Wings & Rings server Amy Anderson shared her insights on the importance of customer service in driving diner loyalty with Restaurant Hospitality. Anderson emphasized that treating each table like friends creates a comfortable environment, making guests want to come back.
Food can only get you so far in the restaurant industry. Establishing second-to-none service will turn casual diners into loyal lifers. Recently, Restaurant Hospitality spoke with the best and brightest in the industry to gain insight into what sets a great server apart from the rest of the field, including Buffalo Wings & Rings server Amy Anderson - who says that a simple smile can go a long way.
"“If you treat each table like you’re already friends, it makes a very comfortable environment for the customer,” Anderson told Restaurant Hospitality. “I think it definitely makes a guest want to come back because they feel like they know you on a level deeper than just a server.”
Anderson has been a server for 9 years, and joined the Buffalo Wings & Rings team in early 2016.
In this story
This story was originally published in 1851 Franchise on October 12, 2016. Burnaze summarizes and links to the original reporting.
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