TL;DR
Right at Home uses data from surveys and third-party services to gain insights into its customers and improve patient satisfaction and referrals. The company utilizes Home Care Pulse to compile client satisfaction data into monthly reports.
Home care providers rely on several factors and data points to prove patient satisfaction. In addition to forging relationships with hospitals and other healthcare partners, collecting client feedback has been beneficial, especially for Right at Home .
The company's Vice President of Franchise Business Solutions Mike Flair spoke with Home Health Care News about the use of surveys, which help gain insight into thousands of patient experiences. Right at Home utilizes the services of Home Care Pulse, a third party source that compiles client satisfaction data into monthly reports.
The data helps earn more referrals and gain overall credibility while also providing Right at Home the tools to offer better services.
In this story
This story was originally published in 1851 Franchise on April 21, 2017. Burnaze summarizes and links to the original reporting.
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