Qualtrics

QSR was built on efficiency, and it delivered on that promise for decades.

The article discusses the use of AI in customer service, but does not focus on franchise or multi-unit businesses.

Research highlights the importance of customer service and the cost of bad customer experiences for brands worldwide.

Corner Bakery Cafe continues holistic brand revitalization in 2024 with new initiatives and a renewed commitment to people-first culture.

The 2024 Consumer Trends Report from Qualtrics highlights four trends, including the importance of human connection in AI strategy.

Qualtrics has listed the top 10 HR books to read in 2023, covering topics such as psychological safety and belonging in the workplace.

A list of 10 essential books for consumer experience leaders.

The 2023 Global Consumer Trends report urges businesses to balance technology with the human component in customer experience.

Monthly news roundup for franchise consumer marketers, including Google's Year in Search 2022 and 2023 Global Consumer Trends.

A Chick-fil-A franchisee in Florida implements a three-day workweek with 13- to 14-hour shifts, resulting in 100% employee retention and $17 million in sales.

The pandemic may be winding down, with almost all consumers expecting to shop via social media this year, according to a study.

Menu price inflation hit 41-year high, and the world is still recovering from the pandemic, with mask mandates being lifted across the US.

Ongoing training for every employee and franchisee is crucial for franchise success, according to a franchise executive.

Ongoing training is crucial for building franchise success, as it helps franchisees develop the skills and knowledge needed to operate and grow their businesses effectively.

The article discusses Millennial data mining and social media habits, but is not relevant to franchising or multi-unit operations.