Howard Schultz

Starbucks improves service and sales with Green Apron Service Model

There’s still a question today about where Starbucks stands, nearly two years after CEO Brian Niccol joined the company. It remains a bit of a mystery what customers will experienc

When Brian Niccol took over as CEO of Starbucks in 2024, he labeled his comeback plan “Back to Starbucks,” embarking on a months-long strategy to pull the company out of a brutal slump largely by focusing on the chain’s in-store service quality.

The founders of Salt & Straw and Postino shared insights on navigating the isolation of leadership and building collaborative industry relationships during a panel discussion.

Chipotle and Starbucks are two restaurant brands that do not franchise, but may consider it in the future.

Starbucks operates on a company-owned model, with CEO Howard Schultz citing a desire for control over the brand's operations.

Starbucks does not offer franchising opportunities in the United States or many other countries.

Business leaders can inspire every team member to understand how their job impacts customers' lives.

Michele Waits, chief marketing officer at BIGGBY COFFEE, is highlighting the rise of women in franchising, featuring stories of powerful women in the industry.

Starbucks does not award franchises, with over $1 million investment for licensed locations.

Starbucks does not franchise its stores due to CEO Howard Schultz's desire for a 'fanatical' level of control over the business.

Customer loyalty is gained through micro experiences, such as small, everyday interactions with a business.

A business leader shares tips for creating a strong internal culture with highly engaged employees.

Starbucks chooses not to franchise, instead focusing on company-owned locations and direct sales to customers.

I love quotes. I am enamored with quotes. Quotes inspire me and make me think.

Franchise loyalty is the glue which sticks franchise systems together, argues Christy Wilson Delk.

The article discusses the things that don't matter when looking to become a business owner, including franchise brokers and franchising experience.

Former Starbucks CEO Howard Schultz considers 2020 presidential bid, sparking concern among Democrats.

Founders are not afraid of change, but rather, they make changes for the ultimate good of the team, not to create stress or frustration.

Starbucks is breaking into the food industry and preparing to open up its first stand-alone Italian restaurant.

Starbucks is opening a Reserve Roastery in Chicago in 2019, featuring a four-story design and a 43,000-square-foot space.

Starbucks announces plans to create over 240,000 jobs by 2021 through the opening of new locations and expansion of its workforce.

Starbucks CEO Howard Schultz vows to hire 10,000 refugees over the next few years in response to Trump's executive order.

Starbucks announced the expansion of 12,000 more locations within five years and introduced new $10 coffee options.