Therese Thilgen

Franchise brands can track almost everything these days, but the challenge is figuring out what to do with the data.

Franchise CEOs and leaders gathered at the Franchise Customer Experience Conference (FCXC) for the “CEO Summit: The Future of Loyalty–Innovating for Sustained Business Excellence,” which brought together visionaries to s

This exclusive, two-hour session brought together visionaries from across several different franchise sectors to share how innovation, technology, and a redefined approach to franchisee and customer engagement are fueling the next wave of sustainable growth.

The International Franchise Association (IFA) has formally completed a transaction to acquire Franchise Update Media (FUM), a leading event and media company in the franchise sector for nearly 40 years,…

In March, the Multi-Unit Franchising Conference (MUFC) hit the jackpot at Caesars Forum in Las Vegas: The annual event attracted record attendance for its 25th anniversary.

In an era where customer expectations are rising faster than ever, FCXC is designed to equip franchise leaders with the insights, strategies, and tools needed to future-proof their brands and accelerate sustainable growth.

Last month, Franchise Update Media hosted the 25th annual Multi-Unit Franchising Conference (MUFC) at Caesars Forum in Las Vegas.

Franchise Update Media, a leading authority in franchise development, has announced the winners of its prestigious STAR Awards.

Artificial intelligence (AI) took center stage at this year’s Franchise Customer Experience Conference (FCXC) in Atlanta.

Yum! Brands and the University of Louisville collaborate on franchise education for 432 students

Camp Bow Wow has 220 locations across 41 states and Canada.

Franchise Customer Experience Conference features 20 workshops and 42 experts

The Franchise Customer Experience Conference will take place in Atlanta in June, featuring experts in technology, marketing, operations, and more.

A high-level panel discussion at the 2024 Multi-Unit Franchising Conference provided advice for franchise brands looking to expand outside of their national borders.

Franchise Update Media announces future conference dates for its annual Multi-Unit Franchising Conference, Franchise Customer Experience Conference, and Franchise Leadership & Development Conference.

Franchise Update Media recognized winners of its annual STAR Awards for excellence in lead generation, recruitment, and industry-wide best practices in franchising.

The Franchise Customer Experience Conference breaks new ground for customer marketing, offering a new educational and networking event for franchise leaders.

California Governor Gavin Newsom has signed into law AB 257, the FAST Recovery Act, which imposes new rules on fast food restaurants in the state.

Franchise Update Media announces the dates for the annual Multi-Unit Franchising Conference, providing a platform for franchisees and franchisors to network and explore opportunities.

Franchise Update Media names Barbara Yelmene Executive Vice President of Business Development, leading sales and building company revenues.

Franchise Update and the International Franchise Association partnered to produce two new educational conferences for the franchising community.

The International Franchise Association (IFA) and Franchise Update Media have announced a 10-year partnership to produce new educational conferences for the franchise community.

The 2021 AFDR explores the impact of Covid's delta variant on franchise development budgets, highlighting the challenges and opportunities.

The 2021 Annual Franchise Development Report (AFDR) highlights the impact of essential vs. nonessential franchise businesses during the pandemic.