MassageLuXe Receives a #1 Ranking on Prestigious Newsweek Customer Service List

MassageLuXe, one of the fastest-growing massage and spa franchises in the country, has been recognized on Newsweek’s 2023 America’s Best Customer Service list, ranking No.1 in the spa category.

“We’ve worked very hard for this distinction, and receiving a number one ranking in this category is a tremendous honor for our brand,” says Mark Otter, MassageLuXe CEO. “We are dedicated to providing our customers with the best experience every time they walk through the door of any of our franchise locations. We are proud of our franchise owners who continue to elevate the standards of MassageLuXe.”

Newsweek and Statista identified America’s Best Customer Service brands based on an independent survey of more than 30,000 United States customers. Respondents were asked whether they would recommend brands and to assess them in the following areas: quality of communications, professional competence, range of services, customer focus, and accessibility. The results include brick-and-mortar as well as online retailers and service providers from 166 categories, spanning a broad spectrum of customer experiences. The final list recognizes the top three to five brands in each category.

Founded in 2008 in St. Louis, Missouri, MassageLuXe is a fast-growing franchise-based spa company with a mission to provide an unparalleled experience that supports and encourages health, well-being, and quality of life. MassageLuXe delivers the highest quality massage, facial, and waxing services in a comfortable, relaxing, and luxurious environment.

Massage is a service that improves health, promotes relaxation and overall well-being for the consumer, and has been practiced throughout the world for thousands of years. MassageLuXe currently has more than 70 locations across 16 states and is planning to expand to 250 locations in the next four years.