Jack in the Box Completes Workforce Management Rollout Across All 2,112 U.S. Locations with Harri

Workforce management rollout

September 01, 2026 // Franchising.com // NEW YORK, NY — Harri, the leading workforce management platform for the hospitality industry, has completed its enterprise deployment across all 2,112 U.S. Jack in the Box locations.

Completed December 1, 2025, the five-month rollout is one of the largest and fastest workforce technology implementations in restaurant industry history and is already delivering measurable results for the managers who run the system every day.

Harri's platform provides Jack in the Box with scheduling and labor forecasting, proactive compliance monitoring, and seamless integration with existing technology, including Qu, R365, and DnA, all accessible via a mobile-first experience that works wherever managers are.

“The restaurant general manager is the most critical role in our system,” said Doug Cook, CTO, Jack in the Box. “Our mandate was simple: make their lives easier and their decisions smarter. Harri delivered on both. The ability to optimize labor deployment in real time, and eventually use that intelligence to build sales is exactly what we were looking for in a long-term partner.”

Implementation phases

The implementation was executed in three phases:

• Discovery: Mapped the operational needs of more than 70 franchise organizations

• Scale: Hundreds of locations went live simultaneously without disrupting daily operations

• Optimization: All 2,112 locations came fully online on schedule, with system-wide configuration complete

"Jack in the Box is exactly the kind of partner Harri was built for, a brand with thousands of locations, complex operational requirements, and a leadership team that genuinely puts their managers first," said Luke Fryer, CEO and Founder, Harri. “What we accomplished together in five months is a testament to what's possible when you lead with that mindset.”

The selection reflects growing demand among enterprise restaurant operators for workforce management solutions that can handle multi-jurisdictional compliance requirements and data-driven labor optimization at scale.