
Consumer Experience News, Views, and Reviews: October 2022
The monthly news roundup for franchise consumer experience pros included ongoing inflation, labor shortages, and supply chain issues.
McDonald's is a company in Burnaze's franchise knowledge graph, mentioned since 1969. 1,860 stories link here, each summarized from the original publisher. - McDonald’s has linked its loyalty program with Uber to enhance customer engagement [[38c873]] - The company is targeting former pharmacy sites for new drive‑thru locations amid very low vacancy rates in growth markets [[120e48]] [[e86562]] - McDonald’s is testing two value‑menu formats—mix‑and‑match bundles versus preset combos—in roughly 1,900 U.S. restaurants, with a national rollout planned for early 2027 [[d7bb31]] - The firm plans to deploy AI‑powered ordering in all drive‑trus by 2027, potentially saving 50 weekly labor hours, though some franchisees question its appeal [[fad124]] - McDonald’s is rolling out a new entry‑level, value‑focused menu and digital promotion strategy to revive sluggish sales [[f448a1]] - The initiative is led by CEO Chris Kempczinski and CFO Ian Borden, and the company is expanding its specialty‑beverage platform to include Red Bull products [[f448a1]] Filed under Restaurants / Burger.
Also known as McDonald's USA

The monthly news roundup for franchise consumer experience pros included ongoing inflation, labor shortages, and supply chain issues.

QSR burger segment far surpasses other categories in growth, with an 18.3% increase in sales at QDR burger chains in 2021.

KFC has the quickest drive-thru time, while Chick-fil-A has the slowest, according to an Intouch Insight report examining 10 US restaurant chains and over 1,500 locations.

McDonald's releases Adult Happy Meals with Cactus Plant Flea Market
RE/MAX is recognized as a top 10 franchise in the 2022 Franchise Times Top 500 survey, ranking as the leading real estate franchise brand for the 14th year.

Welcome back to our monthly news roundup for franchise consumer marketers.

McDonald's rejects a request from franchisees to delay major changes to franchising policies, including updated standards and evaluations for new restaurant operators.

Franchise brands continue to expand internationally, with brands like BHC Chicken and McDonald's China opening new locations in Southeast Asia and China.

Frandata provides data on top brands by number of multi-unit franchisees and percentage of multi-unit franchisees.

Welcome back to our monthly news roundup for franchise consumer experience pros.

The article discusses the latest consumer marketing news, trends, and reviews, including Panera's use of AI in the drive-thru and the rise of robot cooks in restaurant kitchens.

NLRB proposes rule to hold companies liable for franchisee labor violations.

Little Caesars hires Carlos Vidal as Vice President of International Development, bringing over 25 years of experience in global franchise development and operations.

Another summer gone, the war in Ukraine rages on, the world is preparing for another round of Covid vaccines, inflation and gas prices are settling down, the U.K.

Zubin Kapadia joins Right at Home franchise with 12 years of healthcare experience.

McDonald’s U.S President Joe Erlinger slammed California's new bill to set up a 10-person fast food council.

Multi-unit operators find success with a transition to MOOYAH, a better burger concept with nearly 100 units, leveraging its unique positioning and best-in-class product.

Fast-food restaurant franchisees, franchisors, and workers are taking a stand against California's FAST Recovery Act, which aims to give workers and unions more influence over wage rates and workplace standards.
Shaquille O'Neal-owned Big Chicken signs a lease in Renton, WA, marking the brand's first location in the Seattle metropolitan area.

Being a trailblazer can start at any stage of one’s life. For Xponential Fitness founder and CEO Anthony Geisler, his leadership journey began in his early years working at his mother’s cleaning business and earning a me

Kevin Hart to open his first plant-based restaurant, Hart House, in Los Angeles, with a focus on national expansion and plant-based food craze.
Naf Naf Middle Eastern Grill appointed Nico Nieto as Chief Marketing Officer to focus on growing and evolving the restaurant’s owned and third-party channels, digital capabilities, and customer acquisition, loyalty, and retention initiatives.
Dickey's Barbecue Pit expands to Canada with a new location in Edmonton, Alberta, featuring Legit. Texas. Barbecue and southern hospitality.
FAT Brands is hosting its third bi-annual summit, which will bring together influential names in business and the restaurant industry to discuss entrepreneurship, consumer behaviors, and technology.