Starbucks — page 15

Slim Chickens to open at University of Nebraska-Lincoln this fall.

A test asked employees how they would handle a customer complaint, with five different answers given.

Scooter's Coffee CEO Joe Thornton brings 40 years of experience to the role.

Klarna’s AI Assistant targets the automation of a large portion of its customer service operations, with 5,000 employees and 150 million active users.

Wienerschnitzel, the world’s largest hot dog concept, announced today a new addition to its executive leadership team, Doug Koob.

Chipotle and Starbucks are two restaurant brands that do not franchise, but may consider it in the future.

Pollo Campero cuts worker steps by 9,000 to boost efficiency, with a new restaurant layout reducing the number of steps taken daily by workers during their shifts.

Employers should ensure compliance with the Fair Labor Standards Act (FLSA) when it comes to tipping, including knowing who can receive tips and ensuring the business does not keep any portion of employees' tips.

CARSTAR continues its commitment to technical education for young adults with the ninth annual sponsorship of the Lincoln Tech Spring Career Fair.

BIGGBY COFFEE franchisee Dianna Hilgendorf opens her first location in Idaho, bringing her passion for the brand to the community.

Research highlights the importance of customer service and the cost of bad customer experiences for brands worldwide.

A monthly roundup of employer-related news and trends, including how companies are struggling to retain talent in a tight labor market.

The DiJulius Group provides a starting point for developing an Employee Service Aptitude Test (E-SAT) to measure new employees' ability to deliver high-quality customer service.

At a recent day-long investor conference, McDonald’s revealed its aggressive expansion plans for the next four years.

International franchise news roundup for March, including expansions in Canada, the UAE, and Italy, and new locations in the US and UK.

Paris Baguette opens in Nashville, offering a global bakery café experience with over 4,000 locations worldwide.

Franchise Update magazine highlights the importance of mentoring in the first quarter issue.

Data from the National Coffee Association shows that U.S. consumers spent almost $110 billion on coffee and related goods in 2022 — equivalent to about $301 million every day.

The upcoming year could be excellent for international franchise development in multiple countries.

Welcome to our monthly roundup of employer-related news and trends.

The Strategic Organising Centre targets Starbucks with a campaign to improve the working conditions of the coffee chain's employees.

Datassential launches its Global Sales Intelligence platform, designed to empower sales teams in the food and beverage industry with data from over 9 million operators in 60 countries.

Asif Shah, a long-time entrepreneur, brings Paris Baguette to Pittsburgh with a five-unit agreement, expanding his dessert empire.

Franchising and licensing differ in structure and implications, with franchising involving a business model and licensing involving a partnership or agreement.