
Good, Bad, and Other News! – September 2021
The monthly news roundup highlights franchising's growth and expansion despite the challenges posed by the Covid-19 pandemic.
Starbucks is a company in Burnaze's franchise knowledge graph, mentioned since 2015. 916 stories link here, each summarized from the original publisher. * Starbucks plans 4% growth in fiscal 2027 with new store formats and technology, including AI that helps baristas take drive-thru orders [[2026-10-30 4 operations moves behind Starbucks' 2027 growth plan (59ac4d)]]. * The company's global same-store sales grew 6.2% for the full fiscal year, with North America lifting 6.6% and the U.S. 6.5% [[2026-10-30 Starbucks Prepares for a ‘Major Tech Modernization’ (3522ab)]]. * Starbucks' U.S. same-store sales rose 7.7% in Q4, driven by a 5.2% increase in ticket size and 2.4% transaction growth [[2026-10-30 Starbucks’ strong comps driven by ticket growth (e212f6)]]. * Starbucks ended its fiscal year with a 7.2% increase in global comparable coffeehouse sales for the fourth quarter, driven by a 5% increase in average ticket and a 2.7% increase in comparable transactions in North America [[2026-10-29 Starbucks closes fiscal 2026 with 7.9% North America comp gain (9a894f)]]. * The company reported a 7.9% North America comp gain and a 6.2% global comp sales growth for the full fiscal year [[2026-10-29 Starbucks closes fiscal 2026 with 7.9% North America comp gain (9a894f)]]. * Starbucks is transforming its aesthetic through overnight remodels, with 1,500 locations remodeled by the end of September and thousands more planned [[2026-10-27 How Starbucks' overnight remodels transform the chain's aesthetic (40fee8)]]. * Starbucks improved its service and sales with the Green Apron Service Model, which sets standards for baristas and increases labor hours in stores [[2026-10-19 How Starbucks improved service and turned its sales around (6192ae)]]. * Starbucks confirmed it is not pursuing an acquisition of Chipotle, ending speculation about a potential merger [[2026-10-12 Starbucks Confirms it is Not Buying Chipotle (46e121)]] Filed under Restaurants / Coffee & tea.

The monthly news roundup highlights franchising's growth and expansion despite the challenges posed by the Covid-19 pandemic.

Paris Baguette Canada CEO Jack Moran discusses the brand's expansion plans
Hyatt Regency Cairo West has officially opened, offering contemporary spaces and versatile venues for meetings, events, and travelers.
MOD Pizza welcomes Becky Mulligan as Senior Vice President, Operations, with over 25 years of experience in the restaurant industry.

Showhomes, a home staging and renovation franchise, aims to open 10 new units by the end of 2021, capitalizing on the growth of the luxury real estate market.

Leadership rules for the new normal are emerging, with heightened integration of new technology in the workplace, requiring multi-unit leaders to up their skill sets and mindsets.

Employment rates are growing, with 943,000 jobs added in the food services segment, but the pace of hiring remains a concern for businesses.
Captain D’s expanded its Mississippi footprint with the opening of a new location in Clarksdale, featuring a former Krystal restaurant conversion.

A client shares a story about exceptional customer service at John Robert's Spa, highlighting the importance of an above-and-beyond culture.
Transblue, a construction, sales, and project management concept, has reached NOLA with a locally owned franchise offering luxury exterior design services.
Transblue, a construction franchise, plans to open 30-35 new locations by year's end, following a record-breaking 2020 in which the company launched 13 new franchises.

Excellent customer service companies train two distinct customer service skills better than everyone else: 1) they dictate what service aptitude needs to be; and 2) they make sure every employee…
Ric Smith joins Scooter's Coffee as Senior Vice President of Development to advance the growth of the coffee franchise and support franchisee success.

Heightened integration of new technology in the workplace is expected in the next 5 years.

Layne's Chicken Fingers plans to expand to 30-35 locations in the Dallas-Ft. Worth metropolitan area and 100-120 locations across Texas, with the brand's CEO, Garrett Reed, highlighting the importance of having the right team in place.

The COVID-19 crisis has accelerated digital business transformation in the franchise industry, with companies adapting to changing customer expectations.
The eight-story property, operated by Peachtree Hospitality Management ("PHM"), a division of Peachtree, is located at 401 North Magnolia Avenue and includes 224 rooms – 123 Hilton Garden Inn guest rooms and 101 pet-friendly Home2 Suites rooms.

Daniel Tirado-Barbauld is a 29-year old Crown Point, Indiana native with a lust for life and a love for people.

Creating an organization obsessed with going above and beyond requires empowering employees with autonomy and confidence.

Customer experience is critical to cash in on post-Covid economic boom.
Potbelly Corporation appoints Larry Strain as Chief Development Officer, overseeing corporate development, franchise sales, and strategic market planning.

Customer service initiatives require a steering committee and a leader to ensure success.

Five international franchises have found success in the US, including Tim Hortons, with a focus on their global expansion strategies.

McDonald's continues to play a role in the franchise industry's wage conversation, with CEO Chris Kempczinski commenting on the issue.