Operations — page 15

Ensuring continuity of brand standards and unit performance during ownership transitions requires a disciplined, structured approach that addresses training, people, and marketing in a coordinated manner.

How do you ensure continuity of brand standards and unit performance during ownership transitions and/or resales?

Interviews with franchise presidents reveal how experienced executives navigate inflation, labor shortages, and evolving technology to make sound decisions during periods of high uncertainty.

There have been several constants throughout Wade Oney’s four-decade career in the restaurant industry: pizza, explosive brand growth, and a desire to create opportunities for others through franchise ownership.

Private equity firms are increasingly targeting veterinary services as pet longevity drives demand for specialized medical care and emergency clinics.

To effectively transition from operator to CEO, founders must hire strategic leaders in finance, law, and operations to move beyond managing day-to-day tasks.

Fluence Collective’s acquisition of Class A Media highlights a strategic shift toward customer retention and email marketing efficiency for modern brands.

Margin pressures are a fact of life for today’s restaurants, which face significant food, energy, labor and insurance costs. Last year, 42 percent of operators surveyed for t

KFC Global announced that Maria Cacciapuoti will join KFC Global as Chief Operations Officer (COO), reporting directly to Scott Mezvinsky, KFC Global Chief Executive Officer (CEO), effective September 1, 2026.

62% of AI users are lowering labor costs with automated forecasting and scheduling.

Salad House CEO Joey Cioffi shares strategies for increasing customer frequency and loyalty.

Scooter's Coffee invests in supply chain to support 1,000 stores

Scooter’s Coffee gives away limited-edition stickers on National Drive-Thru Day.

Traffic at Taco Bell and fast casual chains with salad-heavy menus took a significant hit due to the cyclosporiasis outbreak tied to bagged lettuce.

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Field coaching is the hands-on support a franchisor gives franchisees to help them operate successfully.

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Aruza Pest Control announced the acquisition of the Charleston, South Carolina operations of Core Pest Solutions, further strengthening Aruza's presence throughout the Southeast and reinforcing its commitment to deliveri

Multi-unit restaurant franchisees wear a lot of hats. They lead teams, oversee operations, deliver a great guest experience, and still have to find time to grow the business.

Dan Brunell Senior Vice President of Franchise Development Spherion Staffing and Recruiting

A well-designed franchise model means very little if the people expected to execute on it don’t have the tools and direction they need to do so.

Improving culture, increasing wages and offering training are the three most-cited strategies for addressing staffing shortages in senior living, according to a new Ziegler CFO Hotline Survey.

Jollibee's 2026 FDD reports average unit volume of $4.9 million

Quick-service restaurant operators want a seamless, profitable drive-thru.