Operations — page 4

As numerous, widespread food recalls this summer showed, restaurants need to have a realistic view of the possibility of a recall.

Growing sales are encouraging, especially when operating several franchise locations.

Burger King delays U.S. restaurant remodel goal to 2030 due to higher beef costs, impacting cash available for renovations.

Bryan Cross has been named vice president of operations at JunkStart, a pay-by-weight junk removal franchise.

Today's restoration business is about far more than water extraction equipment, air movers and dehumidifiers.

Technogym is bringing artificial intelligence to its customer service operations, rolling out an AI-powered technical support system designed to help gym operators resolve equipment issues faster and minimize downtime.

The restaurant experience is all about the food. Guests want to relax and enjoy a meal, not think about the car they left parked outside.

Yelp flags lead to 13.56 percent loss in foot traffic for restaurant operators.

A long-term architecture partner can help operators avoid costly mistakes as they expand into new markets.

The remodel is part of Lee’s Reframing the Fame initiative, a brand-wide effort to modernize the restaurant experience while staying true to the food and heritage that have made Lee’s a favorite for 60 years.

Chicken Salad Chick CFO discusses AI site selection and growth plans

Franchise benchmarking refers to how we use KPIs and financial data to compare results against what is possible: your own past performance, your goals, franchise system averages, and industry standards.

Multistate operators need to create a single plan to address allergen notifications that satisfies cross-state regulations, writes Steritech’s Chris Boyles.

Marco’s Pizza, one of the nation’s fastest-growing pizza brands, celebrates the opening of its Operations Center of Excellence in downtown Orlando, including a ribbon cutting and ceremonial “First Slice” with Orlando Mayor Buddy Dyer.

Marco's Pizza has opened a 14,030-square-foot Operations Center of Excellence in downtown Orlando, creating a dedicated training and operations hub to support franchisees and the brand's continued expansion, the company has announced in a news release.

Bojangles is expanding its use of AI at the drive-thru, extending its partnership with technology provider Hi Auto as it prepares to bring automated voice ordering to more restaurants.

In this two-part series, we highlight two emerging businesses, Sunfly and CoffeeNow, as the next wave of beverage-brand startups.

Operators should prepare for year-end close to avoid costly corrections

PrimoHoagies has added seven new franchisees to its network since the beginning of the year, including multi-brand, multi-unit entrepreneurs and experienced restaurant managers.

Picture an operator with eight limited-service stores, each serving the same menu, with each manager placing the weekly food order.

Restaurant menu prices rose 3.5% over the past year, outpacing grocery inflation of 1.8% in September, according to the CPI.

The basic mechanics of a loyalty program are straightforward: Customers earn points and redeem, or “burn,” them for rewards.

The burger chain’s CSCO has worked to diversify its partner network, as well as tackle the rising cost of beef and diesel fuel.

GYMGUYZ has officially launched its Northern Virginia-area location and is now serving clients throughout Arlington, Fairfax, Loudoun, and Prince William Counties, and neighboring communities.