Operations — page 7

For many quick-service restaurant operators, the drive-thru is their biggest revenue channel.

For multi-unit restaurant brands, delivering the same customer experience across every location requires a lot of coordination that guests never see.

For Joe Alnaraie , a typical day as a Pet Wants franchisee starts before the first customer walks through the door and often ends when he locks up for the night.

Founded as a single-stand coffee stop in 1998, The Human Bean has grown to nearly 200 locations nationwide while holding firm to the belief that even the smallest exchange — a 60-second drive-thru interaction — can be meaningful and memorable.

Quick-service restaurant operators evaluate back-of-house equipment based on three key factors.

A 600 square foot lease mistake costs $137,000 in enterprise value

An acquisition can close on Friday and leave a multi-unit operator running a different company by Monday.

Dog Training Elite helps veterans with PTSD through service dog training

Starting a business comes with a long list of questions. How do you attract your first customers?

JunkStart appoints Bryan Cross as Vice President of Operations, bringing over a decade of growth-minded leadership in the franchise space to the brand.

The Australian strength and conditioning franchise is seeking U.S.

Franchise systems often neglect to design for exit strategies, which can impact the overall success of the franchisee-franchisor relationship.

Franchisors are shifting their focus from selling their brand story to emphasizing unit economics and the opportunity they provide.

The chain onboarded Chris Finazzo as COO and Victor Siqueira as chief supply chain officer, both RBI alums, as it continues an ambitious overhaul.

Dog Training Elite offers a comprehensive suite of dog-training services, including obedience training and therapy dog training.

SOLENVIA Caregivers names Justin Brady Vice President of Franchise Operations.

Fast food prices have risen by 3.2% over the past year, outpacing inflation and making quick meals increasingly expensive.

Loss prevention is about more than theft, it depends on understanding operational processes, from inventory accuracy to store-level execution.

Ask anyone who’s worked a Saturday lunch rush, the line doesn’t stop and the register can’t be fast enough.

Speed defines quick service, but not every prep task moves at drive-thru speed.

Home staging operators have historically relied on a collection of disconnected systems to manage customer relationships, proposals, inventory, scheduling, payments and financial reporting.

McDonald’s will roll out ArchIQ, an artificial intelligence platform to power restaurant operations, as part of its Next strategy.

Rising resident acuity and staffing capabilities remain important factors shaping senior living operations in 2026, and some feel the industry is unprepared for the incoming demand cycle.

Senior living operators boost margins through healthspan and staffing efforts