Operations — page 17

The key to success is providing exceptional customer service.

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Taco Bell is scaling its voice AI to nearly 900 locations as parent company Yum Brands continues its aggressive push into proprietary restaurant technology platforms.

The new pricing model removes hardware barriers for drive-thru automation, allowing franchise operators to deploy voice AI with no capital budget approval or procurement friction.

When a quick-service restaurant gets busy, labor goes where it has to go first: the line, the front counter, the drive thru, and anywhere speed and accuracy affect the guest experience in real time.

Rising guest churn rates are challenging the effectiveness of traditional loyalty apps, forcing restaurant operators to reconsider how they identify and engage their most valuable customers.

A well-maintained restaurant in a strong location gives franchisees a better chance of long-term success.

The flooring and bathroom remodeling franchise is running a social media contest offering customers a chance to win $10,000 toward future home renovation projects.

Every two weeks, Caitlin Heidrick logs on to a video call with her business coach to review scorecards, staffing, and whatever challenges have surfaced since their last conversation.

A busy store and a profitable one can look identical from the outside: same traffic, same staff, same hours.

Optimizing warehouse metrics like putaway cycle time and inventory accuracy can significantly enhance the customer experience and profit margins for multi-location businesses.

The Restaurant Academy pilot program offers free leadership training and James Beard Award-winner coaching to independent operators with one to five units.

Angry Crab Shack has hired Ginni Naegle as its new director of franchise operations, bringing over 30 years of experience in restaurant and franchise operations.

The coffee giant is piloting a new TikTok Content Suite to incentivize baristas to create promotional content, signaling a shift toward employee-driven digital marketing.

Jobin Mathai left McDonald's to own a Right at Home franchise

Restaurant chains see 4% decline in real dollar sales since 2021

Following a period of rapid consolidation, the multi-state home health and hospice operator is pivoting toward internal operational efficiency under its new permanent chief executive.

Following a period of rapid M&A activity, New Day CEO Kathy Poland is pivoting the home health and hospice provider's strategy toward operational excellence and tighter discipline.

Industry experts at the ATN Innovation Summit discuss how fitness operators are utilizing AI to enhance customer retention and personalize member coaching experiences.

Real-time operational visibility and automated reporting are becoming essential for multi-unit restaurant operators to manage volatile commodity pricing and inventory shortages effectively.

Joining a franchise means gaining access to a proven business model, but the depth of that support can vary significantly from one franchisor to another.

Throughout National Pet Preparedness Month, Woofie's is helping franchise owners to ensure proactive pet safety and emergency preparedness for their customers, especially as summer vacations and Independence Day celebrations introduce new risks for pets.

The hospitality industry is highlighted as a critical training ground for human leadership skills that remain resilient against the rise of artificial intelligence.

Experts highlight essential procurement and prep discipline strategies to help multi-unit restaurant operators maintain margins despite fluctuating ingredient and labor costs.