Operations — page 6

The drive-thru was once a convenience attached to the restaurant.

A franchise brand can have the same logo, colors and signage at every location and still feel completely different from market to market.

Drive-thru AI remains a major goal for a number of fast-food chains, including two of the four biggest in McDonald’s and Taco Bell.

Uni K Wax appoints Christina Simeone as VP of operations.

Uni K Wax appoints Christina Simeone as Vice President of Operations.

Restaurant and retail operators juggle everything from scheduling and payroll to marketing, often on thin margins.

Mergers and acquisitions can dramatically change the nature of your business.

HME Hospitality & Specialty Communications (HSC), the leader in drive-thru communications and timing technology, today announced the launch of Nitro Vision AI, a camera-based intelligence layer for the drive-thru.

Fast-food chains are racing to automate one of their most important customer touchpoints.

For people, Halloween means costumes, candy and a steady stream of trick-or-treaters.

Sport Clips has 1,800 units with average gross sales of $419,485

All Virtual Staffing has set up layers of security for virtual assistants to provide protections for clients.

In recognition of Sign Manufacturing Day 2026, FASTSIGNS International, Inc.

Restaurants face 90% failure rate after disasters without a plan

Success in rolling out new services across a franchise system requires planning, testing and gathering feedback – before making an announcement.

JunkStart, the first-ever pay-by-weight junk removal franchise, has brought franchise veteran Bryan Cross on board as vice president of operations.

Senior living operators offer new pay structures and training to improve staffing retention.

KFC has opened a test restaurant in McKinney, Texas, called Open House, where the chain is trying out breakfast, table service and a broader menu as it looks to regain U.S.

The same-store sales performance across the industry can best be described as “choppy” of late, particularly amid a heavy value environment.

As part of the one-day event, more than 1 million CR Fitness Holdings members will have access to two complimentary 30-minute personal training sessions, totaling 2 million free sessions across the franchise group.

Hyrox launches digital training platform for gyms, partners with ABC Fitness

Taco Bell and other QSR brands are leveraging AI to improve drive-thru experiences with 900 US stores using automated voice ordering

Roll through the data with Intouch Insight’s breakdown of this year’s biggest metrics, takeaways, and more.

The International Franchise Association (IFA) congratulated Keith Sonderling on his confirmation by the U.S.